- For Pricing And Orders Call (949) 830-5222
Shipping & Handling Policy
FREE SHIPPING
All orders are shipped free of charge within the Continental United States.
ORDER PROCESSING, DELIVERY AND SHIPPING CHARGES
Your order will be shipped with the most efficient method available, based on size, location of item and destination.
Orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday and major holidays will be processed on the next business day.�Orders will be processed the next day if your order is received by 1:00 pm PST,�Monday through Friday.
Please be advised that we cannot ship any merchandise to PO Box addresses.
RUSH SHIPPING
If you require rush shipping, Overnight, 2-day, or 3-day, please contact Customer Service. Charges for our express shipping methods are based on the total weight, dimensions of your order, and speed of service.
ESTIMATED DELIVERY DATES
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
OUTSIDE THE CONTINENTAL UNITED STATES
For Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands, additional shipping fees will apply. We will confirm any such fees 24-48 hours after your order is placed, and will not process your order until you accept the final terms. If the shipping charges are not to your satisfaction, we will refund your order in full immediately.
SHIPMENTS TO INTERNATIONAL ADDRESSES
Freight quotes will be done on a per order basis. Please contact Customer Service for a quote. All freight and duty charges on International orders are the responsibility of the customer. We can ship to your freight forwarder at no charge.
ORDER TRACKING
We will contact you with the estimated shipping date within 3-5 business days. We will communicate your order tracking information as soon as it becomes available via email. If there is a change in your order status that we provided we will contact you immediately.
SHIPPING ETA
Please note that Estimated Shipping & Arrival Dates are subject to change according to the carrier's availability. If your purchase or project is time sensitive, it is strongly suggested that you contact us to inquire about expedited shipping services. We are not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
SHIPPING DAMAGE
Please inspect your order upon receipt. If you have any shipping damage it is imperative to report this immediately. We will send call tags for damaged product to be picked up the next business day and send a replacement item immediately. There may be a charge for the replacement item if we do not receive the original damaged item back.
LARGE AND OVERSIZED ITEMS
Items shipped via truck freight are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. It is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt any visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper.
IN-STORE PICKUP
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for you to pickup.
Privacy Policy
Your privacy is important to The Lighting Gallery. This privacy statement provides information about the personal information that The Lighting Gallery's online catalog and commerce system collects, and the ways in which The Lighting Gallery uses that personal information.
Personal information collection
The Lighting Gallery may collect and use the following kinds of personal information:
- information about your use of this website
- information that you provide using for the purpose of registering with the website
- information about transactions carried out over this website
- information that you provide for the purpose of subscribing to the website services and any other information that you send to The Lighting Gallery.
The Lighting Gallery may use your personal information to:
- administer this website
- personalize the website for you
- enable your access to and use of the website services
- send to you products that you purchase
- supply to you services that you purchase
- send you statements and invoices
- collect payments from you
- send you marketing communications
Securing your data
The Lighting Gallery will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. The Lighting Gallery will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Cross-border data transfers
Information that The Lighting Gallery collects may be stored and processed in and transferred between any of the countries in which The Lighting Gallery operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.
Updating this statement
The Lighting Gallery may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.
Other websites
This website contains links to other websites. The Lighting Gallery is not responsible for the privacy policies or practices of any third party.
Contact The Lighting Gallery
If you have any questions about this privacy policy or The Lighting Gallery's treatment of your personal information, please write to:
The Lighting Gallery
16163 Lake Forest Dr. Suite J
Irvine, CA 92618
Phone: 949.830.5222
Return Policy
Items purchased from Stock or Display NOT ON SALE may be Returned in Original Condition, Packaging and with UNCUT WIRES within 3 days. Any Cancellation or Return of SPECIAL ORDERS is subject to a 25% RESTOCKING FEE plus Freight charges to and from the Manufacturer. Please note few Manufactures have a NO RETURN POLICY. Restocking Fee may be waived as long as a replacement order is equal or a higher value. CLEARANCE and OPEN BOX items that are SALE PRICED are FINAL SALE with NO RETURNS.
Thank You.
Terms & Conditions
While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and The Lighting Gallery makes no representations or warranties in relation to the accuracy or completeness of the information found on it.
In no event will The Lighting Gallery be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
Point of Sale